Introducing my new book Power to the Startup People: How To Grow Your Startup Career When You’re Not The Founder

Power to the Startup People: How to Grow Your Startup Career When You're Not the Founder

I’m thrilled to share that my new book Power to the Startup People: How to Grow Your Startup Career When You’re Not The Founder launches today! This book has been two years in the making and would not have been possible without the incredible help and support of so many of my friends, family, and members of our startup community.

In today’s tech startup world, career paths are nonlinear. A startup career can be rewarding, but it often can be challenging and confusing. While a ton of proverbial ink has been spilled on how to “crush it” as a founder or startup leader, there’s very little in the way of guidance for how employees can hack our own careers. If we’re lucky, we find mentors who have had careers we admire. But we may never find these people. Or, if we do, it may be too late, or their expertise in the particular area with which we need help may be limited.

Entrepreneurs get the lion’s share of glory, but much of the work is done by us: the contributors, the team. This book was born out of my desire to find answers to my own questions about how to have the best startup career possible, while ideally avoiding some pitfalls that, unfortunately, are hard to foresee unless you have a direct mentor relationship with someone who has experienced a similar situation.

I wrote this book from the vantage point of being a startup employee who wants to navigate my career as successfully as possible, while enjoying the journey along the way. While this book is not by any means exhaustive, it will hopefully help readers make more sense of the world of tech startups and make better decisions about their careers along the way.

I have a greater purpose for sharing this information. I truly believe that we, the startup people, hold the power of the tech industry in our hands. By taking command of our own startup careers, we will make a greater impact at the companies that are shaping our future. As the world grapples with questions about the nature of technology in our lives, with concerns about privacy and data and our looming automated economy, we, the employees who make this ecosystem work, will have to decide which companies deserve our time, sweat, and tears. My goal for publishing this book is to give us more choices and more power to shape our own destiny, so that we can in turn enrich the tech ecosystem with our talents. Power to the startup people!

Order now on Amazon

Thank you for reading! I look forward to hearing what you think of the book. If you enjoy the book and find it to be helpful, please leave a review on Amazon–it truly helps. Thank you! Sarah

 

Year In Review: Reflections On A Spectacular 2015

From client acquisitions to speaking on several panels for the first time, to stepping away from my consulting business and becoming a full-time, proud Rocketeer, to helping grow the local diversity in tech group I founded in my home city of Boulder, CO, Flatirons LGBTQ Tech Meetup, to over 225 people, plus hosting and participating in a dozen local events in Boulder and beyond, 2015 has been a year to remember. Best of all, I’ve also had the privilege of working with some truly amazing people, companies, and mentors. To close out this memorable year, I thought I’d share some of highlights.

Three of My Clients Got Acquired–And Then One Of Them Acquired Me

Hiking near Los Altos with ServiceRocket CEO Robert Castaneda and VP of Enterprise Ray Bradbury the day after joining the company.

Hiking near Los Altos with ServiceRocket CEO Rob Castaneda and VP of Enterprise Ray Bradbery the day after joining the company.

Perhaps the biggest professional news of my year involved the extraordinary success of my clients. Among this list of successes included three acquisitions: Learndot, a Customer Education platform for Customer Success-driven businesses sold to ServiceRocket in January 2015; Taxify (part of ShipCompliant), a Boulder, CO-based B2B tax automation SaaS was acquired by Sovos Compliance in April; and, most recently, Frontleaf, a Customer Success analytics platform was acquired by Zuora in May to become their Z-Insights product line. Read more about the acquisitions, and how thrilled I am to now be a Rocketeer at ServiceRocket.

Named One of MindTouch’s Top 100 Customer Success Influencers To Meet at Pulse 

Top 100 Customer Success Influencers at Pulse.

This year MindTouch listed me as a ‘Top 100 Customer Success Influencer to Meet at Pulse Conference.’ I was honored by the mention, and enjoyed connecting with others on the list as well as the uncounted numbers from incredible companies who deserved to be on here. Grab the PDF list of influencers on the MindTouch website.

Customer Success Twitter Chat Thrived

In 2014 I launched the first-ever Customer Success industry Twitter Chat (#CustomerSuccessChat) while consulting with Frontleaf (acquired by Zuora in May ’15). Frontleaf co-founders Tom Krackeler and Rachel English were totally on board, and together we launched the chat back in 2014, and in 2015, it really took off. The monthly twitter chat brought together Customer Success enthusiasts and practitioners to talk shop, share best practices, and discuss overcoming challenges.

The chats consisted of lively real-time discussions including a series of questions on one topic (onboarding, sales and customer success, etc.) leveraging the #CustomerSuccessChat hashtag Twitter. We asked subject experts to mark their calendars to guarantee a high-level discourse, and others from the world of software adoption and customer success were also invited to weigh in on. After the chats, the Frontleaf team and I compiled chat recap blogs highlighting the gems from each one. This one on Customer Success as growthhacking is my favorite. At the moment I’m not running the chat, but maybe some form of it will return in the future.

Helped Launch The World’s First Customer Success Podcast

When Frontleaf asked me to devise a new channel to reach their target audience, I researched and created a plan to launch the Customer Success industry’s first-ever podcast exclusively dedicated to that topic. In early 2015, Customer Success Radio, the first-ever podcast about all things Customer Success and the cloud, hosted by Frontleaf co-founders Tom Krackeler and Rachel English launched to great acclaim. The show served as a phenomenal source of leads and buzz for the company. The podcast archives are really worth a listen. While the podcast is currently on hiatus, Tom and Rachel tell me they will hopefully continue the podcast in some form at Zuora.

The experience of creating a plan for a podcast from soup to nuts was invaluable, and the lessons learned along the way have been very helpful in the creation of the brand-new podcast Bill Cushard and I will be co-hosting through ServicerRocket Media. Look out for “Helping Sells Radio” podcast in the first quarter of 2016.

Grew Flatirons LGBTQ Tech Meetup

Flatirons LGBTQ Tech MeetupIn May 2014 I founded Flatirons LGBTQ Tech Meetup in an effort to increase diversity and inclusion in tech in Boulder, CO and beyond. In 2015, with the help of epic co-organizers, we hosted a dozen local events, became a NCWIT Affinity Group Alliance Member, and continued to be supported by our amazing sponsors SendGrid, Pivotal Tracker, Galvanize, and more. We even got a shout-out in the Denver Post and hosted an official Boulder Startup Week event. I’m so proud of the community we’ve built and are continuing to build here in the Rocky Mountain region and beyond. I look forward to working with more local companies and organizations and to hosting and participating in more events in 2016.

Moderated ServiceRocket’s “Helping Sells” Webinar Series

Throughout 2015 I co-hosted the webinars in ServiceRocket’s “Helping Sells” series alongside ServiceRocket’s Head of Training and Director of Marketing, Bill Cushard. This year we interviewed industry leaders talking about customer education, customer success, software adoption, and more. Guests included expert GitHub trainer Peter Bell, Behavioral Design (Gamification) Expert Yu-Kai Chou, ClientSuccess Founder/CEO Dave Blake, and many other industry thought leaders. You can check out the archives and look out for more great webinars featuring all-star guests in 2016.

Spent A Month At ServiceRocket’s Office In Santiago, Chile

This year I had the incredible opportunity to spend a month working out of ServiceRocket’s office in Santiago, Chile. ServiceRocket is a major contributor to the growing startup community in Santiago, and it was a blast to join the team there to host and participate in events and work on projects together.

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Enjoying empanadas with incredible ServiceRocket team in Santiago, Chile.

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Hiking in the Andes near Santiago, Chile with ServiceRocket colleagues.

Was A Panelist At S-Factory Event In Santiago, Chile

In October, S-Factory accelerator, which is run out of Start-Up Chile, invited ServiceRocket’s Chief Operating Officer Erin Rand, accountant Noelia Rio and me to speak on a panel to discuss how we’re “rocking it”. I was honored to speak to the entrepreneurial audience about growth marketing, our company values, and how we approach software adoption and customer success. S-Factory Executive Director Patricia Hansen was an engaging moderator, and I enjoyed participating as well as listening to and learning from insights shared by colleagues Erin and Noelia.

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Speaking at S-Factory (part of Start-Up Chile) in Santiago in October 2015.

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Participated In NewCo Boulder Diversity In Tech Panel

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Speaking at NewCo Boulder “Diversity in Tech” panel in November, 2015

In November, I was a panelist on the “diversity and inclusion” panel at NewCo Boulder, hosted at Quick Left in Boulder alongside Quick Left’s VP of Engineering Chris McAvoy and Executive Leadership Coach Gerry Valentine, moderated by Rachel Beisel. I loved being a part of the discussion and getting to chat with people after who wanted to continue the conversations about “bringing your whole self to work.” I shared personal stories as well as lessons I’ve learned from working with Silicon Valley Women of Influence, ServiceRocket’s COO Erin Rand and VP of Marketing Colleen Blake, both of whom do amazing work to increase inclusion in tech. It was cool to hear that people enjoyed the panel and that QuickLeft may want us to recreate the panel again.Screen Shot 2016-01-01 at 2.30.45 PM.jpgScreen Shot 2016-01-01 at 2.30.28 PM.jpgScreen Shot 2016-01-01 at 2.32.21 PM (1).jpg

Interviewed Hooked Author Nir Eyal With Bill Cushard

Sarah_graphic-05I helped crowdsource edit the book Hooked by behavior engineering expert Nir Eyal and have been a huge fan of his work for a while, so it was a big honor to get to interview him and Bill Cushard for ServiceRocket Media. It was an amazing discussion about behavior psychology, customer education and software adoption. Listen to the interview.

Looking Forward To 2016

I’m grateful for the amazing people and companies with whom I had the privilege of working in 2015. Thank you to everyone who helped make this such a special year, and for being on this journey together.

I’m excited for what’s to come in 2016. In the first week of January, I’m headed to ServiceRocket’s office in Kuala Lumpur, Malaysia for team building and to work on projects with our team in KL. ServiceRocket Media has some awesome projects in store including a brand-new podcast, epic webinars, and much, much more. Happy New Year! Thanks for reading. Sarah

Book Review: Uncommon Stock Series By Eliot Peper


Uncommon StockImpressive (adj.) A male writer who spends only six hours in Boulder and is able to craft a compelling story starring a Boulderite woman entrepreneur. Also see: Eliot Peper.

Dissatisfied with the sparse startup fiction landscape, writer and startup vet Eliot Peper took matters into his own hands and wrote Uncommon Stock 1.0 and its sequel, Uncommon Stock: Power PlayBesides practically creating a new genre, Peper launched an entertaining and compelling series centered around startups, Boulder and human relationships.

Without spoiling too much of the plot of book 1.0, Mara, the outdoor sports-enthusiast protagonist, and her co-founder, James, get themselves into a lot of opportunity, excitement, and life-threatening trouble with their startup Mosaik. Along the way they deal with challenges like building the company, getting beta customers, managing founder roles, fundraising, risking their lives uncovering dangerous secrets through Mosaik’s software, and oh yes–being hormone-filled young adults.

Eliot Peper

Uncommon Stock Writer Eliot Peper

The plot twists and turns are undeniably gripping (without spoiling too much, let’s just say some ex-lovers get a little too crazy about amateur private investigating and pay the price for it), but, for me, my favorite part of 1.0 was how Peper captured Boulder’s startup vibe. I found myself nodding while reading about the savory dishes at local restaurants, beautiful descriptions of the Rocky Mountain landscape and local Boulder institutions.

Power Play takes us along for more adventures of Mozaik. Mara deals with the reality of being CEO at one of Boulder’s fastest growing startups, and the consequences of that role–less time out in nature, and more responsibilities and risk. More lives are at stake in this book, too.

I feel privileged to have been based in Boulder, CO for the past couple years, and really enjoyed reading descriptions of the local restaurants, trails, sights and institutions. If you’ve ever been to Boulder (for even six hours!) I think you’ll love that about this series, too. If you haven’t been to Boulder but appreciate early stage startup drama, Uncommon Stock will also be up your alley.

Peper (who seems overall like a really awesome guy) emailed me that he’s working on Book 3. I can’t wait to read it, and recommend you catch up on one and two so you can get excited about Book 3, too. You can follow him on Twitter to stay abreast of Uncommon Stock news.

Boulder Startup Week 2014 Recap: Hacking Diversity And Growth

This year, I was fortunate to attend Boulder Startup Week (May 12-16, 2014), an annual celebration of all things startup-related in this beautiful Colorado mountain town. I’ve lived and worked in other startup-filled metro areas including NYC, LA, and the San Francisco Bay Area, and after living here for almost a year, I’ve discovered that Boulder has some pretty unique tech culture that isn’t typically found elsewhere (as far as I know).

Why is Boulder’s startup scene so unique? I think it’s because “giving before you receive, without having the expectation to receive” is exemplified here (for more on this check out Brad Feld’s Boulder thesis). So many companies and individuals in the community are committed to this, which I believe is why magical things happen within our startup community.

I’ll touch more on this idea of giving back to the community later in the post, but first, here’s a recap of the events I went to. I should note that I tackled a full client workload this week while fitting in events, and so I chose to prioritize attending diversity events and events on startup growth.

The first event I attended was the Startup Crawl, in which ten offices in Boulder opened up their spaces to meet and give out booze and refreshments to entrepreneurs and community members. The offices that participated: Simple EnergyShipCompliantPivotal LabsGalvanizeSendGridPivot DeskMobileDay/ JumpcloudKapostMocavo and Slice of Lime. I didn’t get a chance to visit every office, but the ones I went to, Mobile Day/Jumpcloud, SendGrid, and Galvanize, were a blast. I loved meeting awesome new people, and walking into noisy, sometimes raucous, rooms filled with great people laughing, talking, and toasting to our work and our community.

It was snowy when Boulder Startup Week 2014 began.

It was snowy when Boulder Startup Week 2014 began.

SendGrid's beautiful view. I got to see their awesome new office during the Startup Crawl.

SendGrid’s beautiful new office view. Photo taken during the Startup Crawl.

Amazing vegan lemon gelato served at new coworking space Galvanize in Boulder. Enjoyed during the Startup Crawl.

Lemon gelato enjoyed at new coworking space Galvanize in Boulder.

SendGrid's brand new swinger lounge was a star of the Startup Crawl.

SendGrid’s brand new swinger lounge.

The next event I went to was a discussion of a new book soon to be released by Foundry Press, Jane Miller’s Sleep Your Way To The Top* And Other Myths About Business Success. After holding leadership positions at food industry giants like Heinz London, PepsiCo, and more, Miller stepped in to helm Boulder’s Charter Baking Company, bakers of Rudy’s Organic and Rudy’s Gluten Free. Miller’s book, and the lively discussion, focused on the lessons she learned during her career. Miller also discussed how she became involved with Unreasonable Institute, leveraging her vast corporate management experience to help make a difference in the world. Peppered with advice and anecdotes, the talk was definitely entertaining and informative.

Sleep Your Way To The Top: * and other myths about business success

Brad Feld and Jane Miller discuss her new book on being a successful female CEO.

The next morning, I attended coffee hour/ talk on “Controversy of Diversity,” which focused on strategies for increasing diversity in technology startups. This was probably my favorite event of all of startup week. While enjoying Ozo Coffee and BronutsTara Calihman and Julie Penner kicked things off, followed by Ingrid Alongi, CEO of Quick Left, who talked about the big data behind the issues and Dr. Wendy DuBow, a NCWIT research scientist, shared tips on becoming a male advocate. I learned some startling statistics about how gender inequality around technology starts super young, as girls are often conditioned to think computer science is more for boys. Over time, the numbers of women angel investors have increased, and there are more women in tech, however startup management positions are still 96% male, according to Alongi in her fantastic, statistic-filled presentation. I was inspired by Alongi’s mission and company, as well as her passion for increasing diversity in the startup tech world.  

CEO Ingrid Alongi of Boulder's QuickLeft

CEO Ingrid Alongi of Boulder’s QuickLeft spoke at the Controversy of Diversity panel.

The NCWIT presentation was another highlight; DuBow said in addition to adopting gender neutral hiring language, there are specific strategies companies can do once women are on board to help them succeed alongside their male peers. This includes mentorship across gender, which I found to be a very important point and something I’ve personally benefitted from. There was also a Q&A session that included more discussion about the subtle ways startups can either encourage or discourage diversity, including creating during-work social events to avoid penalizing parents who aren’t interested in building company community at a bar, and trying to call on women during meetings, as men are still statistically more likely to speak out.

The Controversy of Diversity talk held at Techstars during Boulder Startup Week 2014.

The Controversy of Diversity talk held at Techstars during Boulder Startup Week 2014.

Startup growth panel at eTown during Boulder Startup Week.

“Early Stories At Big Companies “panel at eTown during Boulder Startup Week.

The final event I attended was “Early Stories At Big Companies,” on the final day of Boulder Startup Week. It was amazing to listen in to founders and early employees of big startups like Github, Twitter, SendGrid, and more share some lesser known stories of how they grew, challenges they faced, and how they overcame adversities. Some of the takeaways: “if you aren’t unhappy with your product when you launch, you’ve waited too long to go to market,” “take initiative and ownership of what’s important to you and the company,” “focus on what you really care about and what you’re spending your time on, and correct any misalignment on an ongoing basis,” and “don’t have an air gun fight in a parking lot outside your startup unless you want local police involvement” (you had to be there).

As I mentioned at the beginning of the post, I’ve been really inspired by our community’s “give before you get” mentality. Startup Week diversity events solidified my interest in helping to build community and support around a community I personally care about and am aligned with, which is why, with ally Brad Feld and other startup community members’ blessing, I’ve started Flatirons LGBTQ Tech Startup Meetup. Our group already has its first event scheduled, and is open to all. We’re also looking for a business sponsor of the meetup.com dues and possibly some events, so please drop me a line if you are or your company is interested in getting involved.

Thanks for reading my recap of Boulder Startup Week 2014! I’d love to hear in the comments if others attended these or other events and/or what your impressions were of the week.

 

The 8 Best Marketing Books I Read In 2013

Reading is one of my favorite activities, and reading marketing-related books allows me to constantly evolve both my marketing philosophies and practices as I help my clients better engage their online stakeholders. In no particular order, here are the eight best marketing books I read in 2013. These books made this list because they changed my perspectives and made me a better digital marketer and/or human being.

1.Hooked By Nir Eyal Hooked: How to Build Habit-Forming Products by Nir Eyal and Ryan Hoover.

Hooked just came out this week, but I got the privilege of reading and providing feedback/revisions on an advance copy of the manuscript as part of a crowd-source editing project (how cool is that?). Delivered with humor, Hooked explores the human psychology behind habit-forming products and technologies. Why do we log in to Instagram or check our e-mail? Why do we use one keyboard and not another? What makes us loyal to our favorite brands and turn up our noses at competitors? I absolutely consider this essential reading for digital marketers, or anyone who really wants to understand (and better serve) their target audiences/markets in the ever-changing digital age.

2. Designing For GrowthDesigning for Growth: A Design Thinking Toolkit for Managers by Jeanne Liedtka and Tim Ogilvie

Design thinking incorporates a unique, collaborative process to determining whether an idea or product will work in the marketplace. What Is? What If? What Wows? What Works? Are the crucial design-driven  processes outlined in the book and in a Coursera class, Design Thinking For Business Innovation, which I participated in as a companion to the text. The book contains incredibly practical strategies for testing assumptions and using an iterative approach to developing business and marketing ideas.

Letting Go Of The Words3. Letting Go Of The Words: Writing Web Content That Works by Janice (Ginny) Redish

Letting Go outlines an easy-to-digest approach to creating  “marketing moments” and building user trust and confidence across all web content. While the book doesn’t address the flat design and mobile responsive elements that companies typically seek in website designs nowadays, the philosophies it contains on what converts on the web are timeless and valuable. Redish suggests using concise copy that entices users to take a clear action. A must-read if you’re doing web writing, editing, or run a business that includes any of the above.

Pitch Perfect: The Art of Promoting Your App on The Web

4. Pitch Perfect: The Art of Promoting Your App On The Web by Erica Sadun and Steve Sande

What so many app developers don’t realize is that developing and pushing out an app is just the first step–promotion is a crucial part of the process that can’t be underestimated. This book offers a lot of great advice for those who want to launch apps, optimize landing pages and SEO for the iTunes store and Google Play store, as well as create the ideal PR materials to support products. The authors’ best advice? Position your app well among existing apps in the marketplace and  build relationships with key bloggers and influencers in the space.

Persuasive Technology by BJ Fogg 5. Persuasive Technology: Using Computers To Change What We Think And Do by B.J. Fogg

In 2002, working out of his Stanford Persuasive Technology lab, BJ Fogg anticipated how deeply our lives would be changed by technology–even before smartphones, Facebook and many other modern technologies were around. Fogg’s research shows how technology can be used to persuade us to take action–sign up for a newsletter, install anti-virus software, drive slower, and influence user perceptions of a company or product. I paid particular attention to the ethical concerns related to persuasive technology section–one that’s quite timely in the wake of NSA surveillance and other potentially invasive applications of available technology.

Jab, Jab, Jab, Jab, Right Hook6. Jab, Jab, Jab, Right Hook: How to Tell Your Story in a Noisy Social World by Gary Vaynerchuk

Gary Vaynerchuk has a big onstage personality and equally big credentials to back up his stage bravado. After building multi-million dollar wine business WineLibary.Com, Vaynerchuk established Vayner Media, a successful (and profitable) digital marketing agency with home bases in San Francisco and New York City. His latest book explores the nature of each social networking platform, and discusses how brands can leverage each to support their marketing endeavors. While Vaynerchuk’s signature foul language and off-the-cuff style are present in this book, the information shared is top-notch and should be required reading for any marketer or company leader serious about getting a return on investment on digital marketing campaigns.

Information Architecture: Blueprints for the Web (2nd Edition) 7. Information Architecture: Blueprints for the Web (2nd Edition) (Voices That Matter) by Christina Wodtke and  Austin Govella

Information architecture is one of the most important aspects of a website, and this textbook introduces the core concepts of information architecture: organizing web content so that it can be easily found, creating user-friendly web interactions and interfaces that are easy to understand and use. It’s useful for marketers to understand information architecture philosophies and best practices as well as user experience (UX)–whether overseeing web development or not.

Ultimate Guide To Google Adwords8. Ultimate Guide To Google Adwords (3rd Edition) by Perry Marshall and Bryan Todd

This is a no-nonsense guide to Adwords, great for anyone who needs to set up a new campaign and/or wants to learn more. I appreciate how it outlines “peel and stick” best practices to get the best results and optimize ad ROI. There’s a lot of nitty gritty details that can make or break a PPC campaign’s success and budget. This book is one of the best in class for anyone working with Adwords on a regular basis.

Thanks for reading! I’d love to hear what books you read and loved in 2013 and why they made an impact on you and/or your business. Please feel free to share in the comments.