This post is a recap of some of the projects I have been working on this fall.
Launched ServiceRocket’s Workplace Partnership In London
In October, I traveled to London to launch ServiceRocket’s partnership with Workplace, the enterprise productivity platform developed by Facebook. It was fantastic meeting and working with the Facebook team in London alongside ServiceRocket’s CEO Rob Castaneda and getting to know a few of the brilliant minds (and hearts) behind Workplace. Our team is really enjoying collaborating with Facebook, other Workplace partners and customers — stay tuned for more articles, webinars, and more on the topics of the future of work and productivity.
Received ServiceRocket’s “Share The Knowledge” Award
I was honored to receive ServiceRocket‘s “Share The Knowledge” Award at this year’s team building in Palo Alto. Each year we vote for team members who exhibit each of our core company values. Startup values are tremendously important. I am grateful to work for a company whose values align with my own. Read my blog on this topic.
Published New Articles And Podcasts On Software Adoption, Customer Success and the Future of Work
Workplace by Facebook is communications platform that is changing the way business is done on the planet by empowering companies to collaborate across geographies and departments through better communication, work, and sharing tools. One of the most exciting applications of Workplace is leveraging it to surmount the most common obstacles that modern Customer Success functions face. In this post, we explore some of the ways Customer Success teams can solve their biggest challenges through Workplace by Facebook. I wrote an article about how Customer Success teams can solve their biggest challenges with Workplace by Facebook.
Workplace paves the path for organizations to work smarter and more effectively in today’s mobile-first world. In this post, we share tips for building smarter, better business communication and workflows through mobile with Workplace. I wrote a post highlighting how businesses can take advantage of mobile with Workplace.
New Helping Sells Radio podcast episodes
Bill Cushard and I co-host Helping Sells Radio, a podcast about helping your customers discover, adopt and thrive using your software.
Listen to a few of our latest podcast episodes:
Wishing everyone a happy holiday season. Thank you for reading! Sarah